Refund policy
Last updated October 28, 2026
We want you to be sure before you buy. That's why every new client can apply and book a free strategy call first, so you know exactly what you're getting, who will coach you and what's expected of you.
All coaching payments are final
Coaching is built for you and delivered from the first day: your plan, the app, check-ins and coach time. For that reason all coaching payments are final once your coaching has started in the Adapt Now app, and we don't offer refunds for unused time, missed check-ins or changing your mind.
When we do refund
- Billing errors: if you were charged twice or charged the wrong amount, we'll refund the difference.
- Before coaching starts: if you contact us before we've set you up in the app and started your plan, we'll cancel your order and refund it in full.
- If we can't deliver: if we end your coaching for any reason other than a breach of our terms, we'll refund the unused part of your term.
- Where the law requires it: nothing in this policy limits rights you have under consumer protection law.
Shop Pay instalments
If you paid with Shop Pay Installments, any approved refund is processed through Shop Pay and applied to your instalment plan under its terms. Ending coaching early does not cancel remaining instalments.
Supplements, products and the app
Supplements and other products bought on YourSupplier.ca follow YourSupplier.ca's own refund policy. Purchases made inside the Adapt Now app through the App Store or Google Play are refunded by Apple or Google under their policies.
Pauses
For a serious medical reason or emergency, we may pause your term instead. Email us and we'll work it out with you.
How to ask
Email info@adaptedphysiques.com with your name and order number. We'll reply within 10 business days, and approved refunds go back to your original payment method.